FAQ'S

I want to order a specific item and my size/color is not available. When can I order it?

Everything that is available is already listed within the online store. Please check back frequently for restocks. We do not have exact restock dates and items aren't always guaranteed to be restocked. Our recommendation would be to order an item immediately once it's available in order to secure your preference.

 

I ordered a preorder item and it hasn't arrived yet. Where is it?

You ordered a preorder item, which means that the item is still in production and you are ordering the item before the item has been physically received by us. It takes 2-3 weeks from the beginning of an item's preorder stage for the item to arrive and be packaged up for shipment. You will receive a tracking number via email once your item has shipped.

If you have any more questions, feel free to contact us @ sales@neatcampers.com